One of the North Shore's most-trusted body shops for four decades — now offering complete automotive care. The same craftsmanship behind our collision repair and factory-quality refinishing now covers everyday mechanical service, on every make and model.
Just been in an accident?
Take care of immediate safety first. When you are ready, call us. We can help you understand the repair process, coordinate towing when needed, and work through the insurance steps with you.
You do not need an insurance claim number, an estimate, or all the details before contacting Gino's.
Move to a safe place if you can. If anyone is injured, traffic is blocked, or the scene is dangerous, call 911 first.
Take photos of the vehicles and scene, exchange contact and insurance information, and save any police report details you receive.
Tell us where the vehicle is and whether it can be driven safely. You do not need a claim number or every answer before you call.
Do not drive a vehicle that may be unsafe. We can help coordinate towing to our Rowley shop and explain what happens next.
Same-day appointments · same-day repair starts
Gino's offers same-day appointments and can begin the repair process the day your vehicle arrives—without making you wait days or weeks just to get started. Already have an insurance estimate? Email it to us, choose a convenient drop-off time, and we'll review it right away. Differences between an initial insurer estimate and the complete repair plan are common, and our appraisal staff works through complex repairs with insurance carriers every day.
Whether you've been in an accident, need routine service, or are stranded roadside, Gino's has you covered under one roof.
After an accident
From structural damage and radar- or camera-equipped vehicles to specialty factory paint colors, we restore your vehicle carefully and explain each insurance and repair step.
All makes & models
Keep your vehicle running its best. Our technicians service domestic and foreign cars and trucks with factory-grade diagnostics and proven maintenance.
When you're stuck
Broken down or just been in an accident? Call us and explain where you are. We can help coordinate local towing directly to our Rowley shop and tell you what happens next.
For over 40 years, Gino's Collision Center has been the trusted choice for auto repair and maintenance in Rowley, MA. Our experienced team offers expert collision repair, mechanical services, and customer-first care for every vehicle. We're proud to pair advanced technology with skilled craftsmanship — and to back it with the honest, community-focused values that built our reputation.
Collision Repair Process
After an accident, the repair timeline includes damage assessment, insurance coordination, parts, body work, refinishing, assembly, and final checks. From the first estimate through pickup, our team keeps you informed and explains any timing changes along the way.
Typical collision-repair timelines · updates throughout
Decide whether to use insurance or self-pay — our team answers any questions to help you choose. An appraiser inspects the damage and prepares the initial estimate. We collect your contact details and authorization, then schedule drop-off. Towing is available if you can't drive your car after the accident.
Approved parts are ordered, then our technicians remove damaged components and identify any hidden damage. We send regular text and email updates as work progresses, including prompt notice when parts availability or an insurance approval affects the timeline.
The repaired area is cleaned, sanded, and prepared for painting. Your vehicle receives both color and clear coats to fully restore its finish.
After painting, your vehicle returns for final assembly, a road test, and a thorough quality check. It is cleaned and readied for delivery, then we review the completed repair with you at pickup and address any remaining questions.
All makes & models
Whether it gets you to work, carries your family, supports your business, or is simply a vehicle you love, it matters here. From Honda, Toyota, Subaru, Ford, and Chevrolet to BMW, Audi, Lexus, Volvo, Mercedes, and more, Gino's services nearly every make and model.
Local & trusted
Based in Rowley, MA, we're the neighborhood automotive repair shop for drivers across the North Shore — same craftsmanship, same friendly service, no matter which town you call home.
Customers consistently mention friendly, professional service, clear updates, low-stress insurance help, and repairs that leave their vehicles looking like new.
"Great experience going to Gino's after an accident. They communicated daily with me for updates…"
"Everyone here was super helpful. Very low-stress experience."
"Great service and staff. Very knowledgeable and helpful. They are the only place I trust bringing my vehicle…"
"Amazing service! They were able to take my car in same day after a garage door closed on the hood…"
Google & CarWise Reviews
Read customer feedback on Google or explore CarWise-certified reviews from drivers whose vehicles we've repaired.
Core values that drive our service
Transparent communication, fair pricing, and doing the right thing for our customers every time.
Our technicians take pride in precise, reliable repairs using advanced technology and proven techniques.
We put customers first — a stress-free experience and personalized attention for every vehicle.
We invest in ongoing education and the latest equipment to stay at the forefront of auto repair.
As a family business, we value long-term relationships and give back to the Rowley community.
Experience the difference
Bring your vehicle to a shop that treats it like its own.
Schedule AppointmentFrom claim details and repair approvals to supplemental damage and rental-car coordination, our team helps you understand each step and keeps you informed when timing changes.
The insurance companies shown below are examples, not a complete list. Don't see yours? Call us and we'll help you understand the next steps.
Clear answers when you need them
It is normal to have questions after an accident. These are the ones we hear most, and you can always call us if you are unsure what to do next.
Make sure everyone is safe and call 911 if anyone is injured or the scene is dangerous. If you can do so safely, photograph the vehicles and scene, exchange contact and insurance information, and then call Gino's. You do not need to have a claim number or every detail figured out before contacting us.
Step 1 is to call or email Gino's to confirm your vehicle's location. Gino's operates several storage facilities across the North Shore. Tell us which Police Department ordered the tow and provide the vehicle information so we can locate it, confirm the correct facility, and explain the next step. If the tow involved expired plates, registration, or another enforcement action, resolve that issue and follow the Police Department's instructions before arranging release. For accident-related tows, we can help with repair, relocation, or total-loss processing as appropriate. Requirements vary by town and reason for the tow.
Do not drive a vehicle that may be unsafe. Call Gino's and tell us where the vehicle is and what happened. We can help coordinate towing to our Rowley shop and explain the next repair steps.
No. You can call us before or after opening a claim. We can explain what information is usually helpful, document the visible damage, and work with your insurer as the estimate and repair approvals move forward.
Gino's offers same-day appointments and can begin the repair process the same day your vehicle is brought in. Our size, repair volume, experienced team, and appraisal staff allow us to get moving without making customers wait days or weeks just to enter the repair queue.
Yes. Email the estimate to hello@ginoscollision.com, then use our scheduling link to choose a convenient drop-off time. We will review the estimate and get the repair process moving. If our appraisal identifies additional damage or a different repair requirement, that is not a problem. Initial insurer estimates and complete repair plans can differ, and our appraisal staff works through complex repairs directly with insurance carriers every day.
Yes. You can choose a registered repair shop you trust, and many insurance companies also refer customers to Gino's. However you find us, our repair standards remain the same. We work collaboratively with your insurer while keeping the quality and safety of your repair at the center of every decision. Our work is warrantied, and we explain the estimate, approvals, and repair process along the way. Gino's is registered and bonded with the Commonwealth of Massachusetts under RS# 1740.
Your deductible is the portion of a covered repair that your policy says you are responsible for paying. The amount and whether it applies depend on your policy and claim. Your insurance company can confirm the exact amount, and our team can help you understand how it fits into the repair paperwork.
Yes. We prepare the repair estimate, document damage, communicate with the insurer, and request approval for related damage discovered after disassembly. We keep you informed when an approval, part, or supplemental estimate affects the timeline.
Yes. Gino's provides precision calibration for radar- and camera-equipped vehicles, including many Subaru, Toyota, Honda, Lexus, and Acura models. We also mix specialty and upgraded paint colors in house to factory specifications, helping us achieve an accurate finish even when the color is more complex than a standard paint match.
We can help coordinate a rental while your vehicle is being repaired. Rental availability and insurance coverage vary, so your insurer or rental provider will confirm what your policy includes and any costs you may be responsible for.
Typical collision repairs are often completed in 7–10 business days, while minor repairs may take 3–5 business days. Major or complex repairs and limited-production vehicles may take longer. Parts availability, hidden damage, and insurance approvals can also affect timing, so we provide updates throughout the repair.
